Dear All,
We have uploaded the File in Portal KM content and shared the link with the end users so that they can directly accessing the URL and downloading.
We are having two server nodes.Server version is 7.0
The problem is when the request is going to server0 we are getting runtime exception and when the request is going to server1 it is working fine.
URL is like https://hostname:port/irj/go/km/documents/filename.zip.
while loading we are getting this exception.
Please find the below exception we are getting.
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component class : com.sapportals.portal.prt.component.logon.BasicAuthenticationLogon
User : Guest
at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)
at com.sapportals.wcm.portal.connection.KmConnection.handleRequest(KmConnection.java:63)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:557)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by: java.lang.NullPointerException: while trying to invoke the method java.lang.Integer.intValue() of an object returned from com.sap.engine.services.servlets_jsp.descriptor.ErrorPage.getValue()
at com.sap.engine.services.servlets_jsp.server.runtime.context.WebMappings.getErrorCodeErrorPage(WebMappings.java:269)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.doError(HttpServletResponseFacade.java:1873)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:912)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:868)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:864)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:854)
at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendError(HttpServletResponseFacade.java:841)
at com.sapportals.portal.prt.component.logon.BasicAuthenticationLogon.doContent(BasicAuthenticationLogon.java:45)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
... 28 more
BR,
Durga Rao.