Hi IDM Experts,
We have implemented IDM 7.2 SP8 in our project. We have performed the basic configuration for Identity center and IDM UI. The initial load from CRM is also completed successfully.
We followed the steps in guide https://scn.sap.com/docs/DOC-26322to configure workflow such that in case role is requested to be assigned to user, the request goes to role approver(in his todo tab) for approval. The access will then be provisioned into backend CRM system on successfully
approval. However, we are facing an issue where the Role approver does not get anything in "TODO" tab for approval. The request shows in "Pending" status and logs show that tthe request is pending approval, however, it never appears in role approvers queue.
Kindly help on the issue. Please provide below information:
1) We can check in logs that the request is pending approval. Is there any way we can check where is the request routed to and whoose approval is pending here if it did not goto "Role Approver" for approval.
2) Any trouble shooting mechanism/tool available in IDM to debug issues like this.
Thanks in advance for your help.
Thanks and regards,
Nitin
